Poonam Kapur Healthy Kitchen
HOME-STYLE, CHEF-CRAFTED MEALS DELIVERED
FRESH ACROSS MUMBAI
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Frequently asked questions
General Information
“What is Poonam Kapur’s Healthy Kitchen?
Where are you located?
Who is Poonam Kapur?
Is the food fresh?
Do you use preservatives?
What is Grishma Foods?
Is PKHK a diet meal service?
What makes PKHK different from a diet meal service
How long does it take to get a personalized plan from PKHK?
Are the meals organic?
What is the shelf life of the food?
Are the containers microwave-safe?
Do you have a mobile app?
What is included in snacks?
Can I gift a meal plan?
What makes your food 'healthy'?
Ordering & Delivery
How can I place an order?
Where does PKHK deliver?
What is the minimum order value?
What are the delivery charges?
Can I choose my delivery time?
Can I order meals for the same day?
Can I schedule my order for a future date?
Do you offer meal subscriptions?
Can I order meals for multiple days at once?
Can I customize my meals?
Can I order vegetarian and non-vegetarian meals?
Do you offer meals for specific health and lifestyle goals?
Can I order meals for my office or team?
Can I order for someone else?
What payment methods do you accept?
Can I cancel my order?
What happens if I am unavailable when the delivery arrives?
What should I do if my order is delayed?
What if I receive the wrong or incomplete order?
À La Carte
Can i order alacarte in subscription plan
Why do you have both subscription and alacarte
what should i order subscription or alacarte
What is À La Carte?
Can I order À La Carte for today?
Is there a minimum order for À La Carte?
Are all dishes available for À La Carte?
Meal Plans & Nutrition
What meal plans do you offer?
Can I choose my meals in a plan?
How many meals per day can I get?
What is a 3 Meals Trial?
Do you have a 15-day plan?
What is included in the 'Full Day' plan?
Can i get meals according to my diet plan?
What is Weight Management?
What is a 60-meal plan?
What is a 90-meal plan?
Is there a weekend-only plan?
Do you offer keto plans?
Can I get breakfast only?
Can I get lunch and dinner only?
Ordering
How do I place an order?
What is the cut-off time for ordering?
Can I order via WhatsApp?
Can I schedule orders in advance?
How do I know if my order is confirmed?
Delivery
Can i choose 2 separate locations for delivery
What are the delivery timings?
How is the food delivered?
Can I change my delivery address?
Do you deliver on Sundays?
What happens if I miss a delivery?
Is dinner served hot?
Delivery Areas
Do you deliver to Andheri?
Which areas in Mumbai do you cover?
Do you deliver outside Mumbai?
Do you deliver to South Mumbai?
Do you deliver to Borivali?
Do you deliver to Thane?
Food Preferences
Are Veg and Non Veg sections separate?
Do you offer vegetarian meals?
Do you offer non-vegetarian meals?
What are Egg/Eggan options?
Can I have a mix of Veg and Non-Veg in my plan?
Do you cater to specific allergies?
Can I get Jain food?
Pricing
How much does a 30-day plan cost?
Are taxes included in the price?
Do you have corporate discounts?
How do I use a coupon?
Are there any hidden charges?
Payments
What payment methods do you accept?
Is my payment secure?
Can I pay Cash on Delivery?
What if my payment fails?
Subscriptions
How do I pause my subscription?
Can I cancel my subscription?
How do I renew my plan?
Order Changes
Can I change my meal preference mid-plan?
Can I skip a day's delivery?
Can I change my start date?
Cancellation
What is your refund policy?
Account
How do I create an account?
How do I reset my password?
Where can I see my order history?
Can I get a tax invoice?
How do I update my profile?
Customer Support
How do I contact customer support?
What are your support hours?
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Mon - Sat: 9 AM to 7 PM IST
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